Terms and Conditions

• Chauffeur Service NYC is a TLC-licensed car service with a company-owned fleet and background-checked chauffeurs.
• Book online on our booking page, by phone at (888) 883-8180 or by email at info@chauffeurservicenyc.com, 24/7. We do not have a mobile app.
• A reservation is confirmed only once we accept it in writing, by email or through our booking system.
• Every reservation depends on having a vehicle and chauffeur available.
• Book at least 24 hours ahead when you can. Same-day rides can be booked online up to 15 minutes before pickup, or by phone.
• You book a vehicle class, not a specific make or model. See our fleet.
• Booking for someone else? Add the rider’s name and mobile number as the booking contact, and your chauffeur’s details and trip updates go to that number; add your own details in the notes. Corporate accounts are set up for assistants and travel managers.
• Add stops and requests, such as a quiet ride, when you book. For a round trip, book both directions or call us.
• Every trip comes with a receipt, and copies are available by email. Receipts show one all-in total, with tolls and congestion charges included, and list gratuity and any approved extras separately.
• We sign NDAs on request.

• Flight tracking is free on every airport pickup.
• Your pickup time follows your flight’s actual arrival.
• Give us the correct airline and flight number when you book so we can track the flight.
• If your flight is diverted or cancelled, or you miss a connection, send us the new flight and we update your pickup.
• If you land early, we make reasonable efforts to have your chauffeur there sooner.
• Groups on separate flights: one vehicle can be timed to the last flight’s landing, with the wait time counted from that landing, or you can book a vehicle for each flight.
• Private aviation: we offer planeside pickup and drop-off at every FBO we serve, or we meet you in the FBO lobby. Share the FBO and tail number or your flight team’s timing, and we coordinate the pickup.

See our flight delay policy and meet and greet details.

If the rider has not appeared by the end of the grace period or airport wait time and has not contacted us to change the reservation, the trip is a no-show and is charged in full.

To keep every rider and chauffeur safe and comfortable, these are not allowed in our vehicles:

• illegal drug use;
• smoking of any kind, including e-cigarettes and vaping;
• threatening, abusive or disruptive behavior;
• intentional damage to the vehicle; and
• any illegal activity.

We may refuse or end service for safety reasons or misconduct, and service ended because of a passenger’s misconduct is not refunded.

Every rider must also:

• wear a seatbelt where one is available;
• keep the passenger count within the vehicle’s capacity (every child counts as a passenger); and
• follow the chauffeur’s safety instructions.

Alcohol: adults 21 and over may drink in the vehicle where the law allows. Riders under 21 may not drink.

• Child seats cost $25 each and are available in SUVs and Sprinters only, not in sedans.
• Each booking takes up to 2 child seats, in an SUV or a Sprinter. For more seats, call us before you book.
• Request seats when you book. We stock infant seats (rear-facing), convertible seats (rear-facing or forward-facing) and booster seats.
• For each child, choose the setup you want when you book (rear-facing, forward-facing or booster) and give us the age, weight and height in the booking notes.
• Seats are installed following the manufacturer’s instructions and applicable safety requirements, and your chauffeur helps with placement. The parent or guardian checks the final fit and makes sure each child is secured before the trip begins.
• You may bring your own seat if it is in good condition; it still counts toward the 2-seat limit.
• Every child counts as a passenger.

See our child seat policy and car service with child seats.

Payment

• Payment is taken when you book; approved extras are charged after the trip with an emailed receipt.
• We accept major credit cards and corporate accounts. We do not accept cash.
• Corporate accounts are invoiced monthly on Net 15 terms, with cost-center and PO fields on each invoice.

Card-on-file permission for trip extras

We may save your payment method with Stripe and charge it later for a specific booking only if you explicitly accept the card-on-file disclosure shown at checkout or in a separate permission request. Accepting these terms, paying for a trip or having a card already saved does not, by itself, grant or renew this permission.

• Amount and purpose: our standard checkout permission covers only approved trip extras: added service or waiting time, stops, agreed booking changes, meet and greet and child seats. Each amount comes from the agreed extra service, the actual added time or items and the rates for your booking. This permission has no preset per-charge dollar cap. Charges are unscheduled and happen only as those extras arise; this is not a subscription. A separately requested permission may state a specific per-charge limit instead.
• Time limit: the permission ends 30 days after the final scheduled service on the booking ends, including any scheduled return trip and reserved service time. The disclosure you accept names the booking and the expiry date, and a schedule change does not automatically extend an existing permission.
• Reason and receipt: every extra saved-card charge comes with a reason and an emailed receipt.
• Revocation: to revoke permission for future saved-card charges, email info@chauffeurservicenyc.com or call (888) 883-8180. Revoking does not reverse a charge already initiated.
• Outside the permission: an extra outside the accepted scope, an amount above any per-charge limit in your accepted permission, or a charge after the permission expires or is revoked needs a secure payment link or your fresh, explicit permission where available. A separate permission request states its own limit for you to accept. If your bank requires authentication or a saved-card payment cannot be completed, we may send you a secure payment link instead.
• Earlier permissions: a permission you accepted before keeps its original scope, limits and expiry, and we never widen it without your fresh, explicit permission.

How fares and extras are charged

Point-to-point fares are priced by distance for the vehicle class you choose and are all-in: taxes, fees, tolls and congestion charges are included, and gratuity is not. You see the fare before you book, and our pricing page explains how fares work.

• There is no separate surcharge for New Jersey, the Hamptons or cruise piers.
• Round trips: each direction is priced separately.
• Stops: stops are priced into your all-in fare before you book.
• Hourly service is the vehicle’s hourly rate times the booked hours, with a 3-hour minimum. Tolls are included, and parking is included in most cases; any parking fees are listed on your quote. See hourly chauffeur service.
• Hourly extensions need approval from you and from us and are billed in 30-minute increments.
• Major event days have the same 3-hour minimum; book a longer block to keep the car for the whole event, and dispatch confirms your hours when we accept your booking in writing.
• Out-of-town hourly service is billed from pickup to drop-off, not garage to garage. On overnight trips, the client covers the chauffeur’s hotel.
• Meet and greet is $25 per pickup at JFK, LaGuardia and Newark, including an hourly booking that begins with a pickup at one of those airports.
• Child seats are $25 each, in SUVs and Sprinters only.
• Extra waiting is billed per minute at the booked vehicle’s hourly rate divided by 60 (see Section 2).
• Quoted vehicles: Sprinter, Jet Sprinter, Mercedes-Maybach and Rolls-Royce service is priced by written quote. See Sprinter van service.
• Accessible rides are never priced higher than the same class for other riders (see Section 10).
• Wedding extras, such as champagne, Just Married signs, ribbons and a red carpet, are available at extra cost and listed on your written quote.

Gratuity

Gratuity is appreciated but never required, and tips are always welcome. Choose no gratuity, 15%, 20% or a custom amount at checkout or after your trip. A percentage gratuity applies to the transportation fare only, before extras and discounts.

New York State law governs these Terms and Conditions, and any dispute arising from them or from our services will be resolved in the New York State courts.

Texts about your trip, such as your chauffeur’s details and trip updates, are part of the service you book. We send them to the phone number given for the trip, and you agree to them when you accept these terms at checkout; reply STOP to any of them to stop texts from us. We send a short feedback request after your ride only if you tell us you agree, we record that agreement on your booking, and the text goes only to the number that agreed. Agreeing to feedback texts is never a condition of booking. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help at any time. Mobile carriers are not liable for delayed or undelivered messages. Section 7 of our Privacy Policy explains how we handle your number.